Tudor. We need to remove the box inside aswell to decorate. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. On the day of activation, connect your new router to the master phone socket. can't help! sorry mate but by the time u have brought this and that and messed around here and their its just easyer to pay the £65. Switched. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. There are 10 types of people: those. VM will usually only supply a Quickstart to a property that had VM previously. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. wondering if anyone can help. We all know and love the internet and TV services that can enter our homes through entry points. An Ethernet cable – The. I will send you a PM to confirm your details so this can. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. I can only find the TV socket. #4. Virgin have unilaterally made this socket inactive. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. Browse Virgin Media Virgin Media Community. Step 2: Order your TalkTalk Broadband service. I had virgin media at my old property and booked a home move two weeks ago to my new property on the 17th. Note: if you use the new Virgin Media Hub or Super Hub – our combined modem and wireless routers for cable customers – your. My options are . So if you are serviced by Virgin Media or another provider, one option is to switch providers from Virgin Media to another provider or visa versa. Make sure to take our kit with you when you move. 95. Which was great as that is in a better location than my master Socket was. Re: Move Virgin wall socket. is plugged into your Virgin Media socket on your wall. Around 50 per cent of UK homes are passed by Virgin’s cable network and the online service will tell you what services are available at your new address. I have only got one rectangular shaped white socket (Shown as below) but it seems old. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. Hello, You can either buy a longer cable (with the same connectors, I think they are F Connectors) and connect your cable box directly to the NTL/Telewest/Virgin Media socket or outlet. cheshire_man. Solved: Could someone please contact to arrange to move my socket. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. However, I do not have any of the specified wall sockets available. VM BB TV Landline. None of the numbers line up correctly to the sockets!There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. The existing cables will be screw-on (11 mm spanner or pliers required). 11ax), improved security (e. Joining in. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. As the Hub starts up, it'll need to connect to the Virgin. You would be best speaking to retentions (thinking of leaving) which is option 4 when dialling 150 from a VM landline or mobile, or 0345 454 1111 from any other phone. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. 1. - 5266634. I don't have a virgin media wall socket and this is stressing me out. The new fibre phone line is designed to work with the same phones as the old copper line. The new fibre phone line is designed to work with the same phones as the old copper line. #11. This will not affect your broadband connection. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). Below is an explanation of the different charges you may incur and our latest charges are shown in the table at the bottom. The RJ11 sockets will be redundant. A Virgin Media wall socket is simply a point of entry into your home. Choose the best spot for your wifi hub. Account - Mobile. All our services will be set up so, once you’re in your. I have the most. on 27-10-2022 09:24. Make sure to take our kit with you when you move. Buy Multimedia Sockets at Screwfix. 9ft Cat7 High Speed 10Gbps RJ45 Cat 7 Networking Ethernet Cable with STP. Typically, extenders are linked through a wired port using an Ethernet cable. When you place your order, we'll let you know. Unfortunately Forum Staff are unable to process new deals. They will run the cable underground. Switching from Virgin? If you're switching from Virgin. A master socket is the main socket for the phone line in your home, not an extension socket. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Project Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. Crypto Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Tudor. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT Openreach, BTOR), and often referred to as 'the BT master socket'. See where this Helpful Answer was posted. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. 1 ACCEPTED SOLUTION. The other is marked TV, & this is used for TV & Broadband. Once you have the adapter, you can use it to plug your phone into your hub. A coax cable will also need to be installed by Virgin Media for the live TV signals. Click & Collect. Account - Cable. It could easily be a DIY job the main problem would be getting the wire through the wall as the cable has a fixed screw socket thing attached which needs to be. Hi there I moved house with my family and we wanted to move to Virgin Media. Fibre Broadband. The coax cable from the study can be used for the other 360 box in the kitchen. Virgin Media Extension Cable. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. We appreciate you reaching out to us for this query. Your traditional landline sockets will no longer be the connecting point for your landline handset. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. 7 Feb 2011. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. This will go from the street cabinet to a "master socket" and from there on in the cabling will be whatever is in the house, this shouldn't be a problem as if the new tenants want to. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. We have a virgin media wall socket with an ethernet - 4353656. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment. Virgin Media Help - Get help, tips an. Turn on and start the hub. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. There is an access panel in the ceiling for pipes and cables. Your cable modem (for fibre optic broadband customers) or your main telephone socket (for National broadband customers). I understand there will be a £25 charge. We appreciate you reaching out to us on here. The wall socket is currently in the living room and I need it moved to another room. Buy the appropriate extension cable. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. 1x F Plug to F Plug Leads : Aerial Cables : Maplin Electronics. You may find it is just a cable coming in through the wall, in which case a simple adaptor is what is needed. Virgin Media Quickstart set up. I will assist you on getting this done for you. A Ti-Vo was installed in one of the upstairs bedrooms. No, any cables within the house can be touched as much as the householder wants to touch them. on 20-11-2022 17:38. Jun 1, 2007 #16. No, what you need to do is switch the extension wiring from the BT socket to the VM one. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. However you might need to check what type of cable is used to connect the socket to the Virgin network. Most QuickStart kits have just 6 cables, connectors and powerlines to. It is really quite simple. A great way to check your WiFi Pod’s (white) health, signal strength, and download speeds is with the Virgin Media Connect app. OR. Phone line - 5 mins. Got a technician booked for next week to move a socket from one side of the room to the other. Virgin Media;. 5m. My PC is next to the hub and i'm currently looking to replace my rather battered ethernet cable what doesn't click in properly and is quite ancient. Options. on 20-02-2023 11:46. Hi all, I have gone from having my landline to the ground floor to now having it plugged into the VM modem in the attic, this of course is causing connectivity issue due to the distance between the second and ground floor. • Connect the new power supply to the back of the TV Box • Switch on at the mains socket and then use the switch at the back of the TV Box to turn it on. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. I'm in a 1930s semi and there is a grey Telecom branded box on my neighbours bay window, which is connected to a cable running. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. Hello, This morning I received an email from Virgin Media informing me of the upcoming home phone switchover to fibre in June. 26-07-2023 8:48:18 PM. Step 3: Plug in your Virgin Media Hub on the go-live date. VM will move the socket for £25, probably cheaper than an electrician. Chris. 1. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. Firstly a 6 metre run along the living room wall. 1. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Answer. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. QuickStart, set up and connections. Switching broadband provider is as easy as 1, 2, 3…. Any extension that you create after the main socket is your responsibility. If you can get Quickstart, you can choose one of two delivery options. Provides a range of audio and video signal connections. However, I do not have any of the specified wall sockets available. Don't touch it. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. jbrennand. i just recently moved and there’s a virgin box in my house but i cant seem to connect the wire to anywhere in the wall as they are the same - 5291726. 0 once you have your QuickStart box. Just push to fit. Switched On Families. Virgin Media; My Virgin Media; Shop;. Sorry to hear you. . I'm just waiting on VM to contact me on here now to arrange it. It will look something like this. We would like to show you a description here but the site won’t allow us. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. The Openreach sockets do not work for Virgin Media. ) The hub will be in here too 3. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. The stairs are not adjacent to any external wall in the house and I am certain that Virgin Media would not move all my equipment and lift up carpets, floorboards etc to install cable underneath the floorboards. You’ll find this on the base of the Hub unless you’ve changed it. Options. Various cable mediums are used in modern systems to transmit data. Tech Chatter. VM. . Options. the box should be inside your house. Moving a Virgin Superhub. Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent. Virgin Media customers can run through an online service or contact the Movers team on 150 from a Virgin landline or mobile phone. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. Please look out for the private message and we can get started. Chatter and natter. A single cable modem can also be added to the same wiring backbone in your house. At least spell your title correctly jeezus . The approach I took was to snip the coax where it entered the house upstairs, then rerouted it through to it's new location downstairs. Or you may be quicker than average! You won’t be involved the whole time. 0 Kudos Reply. Re: Moving virgin media wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Having just spoken at length with a BT advisor, I'm told that it is not possible to move my landline provision and home phone number from Virgin to the BT Essentials home phone package which I do qualify for. The one thats on the bottom is the one you need for Virgin. Moving the cable , disconnecting the box , then reconnecting is very easy. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Step 2: Order your Sky Broadband service. Manage Your Account. cancel. Browse Virgin Media Virgin Media Community. No, any cables within the house can be touched as much as the householder wants to touch them. I'm very sorry for any issues you've had in speaking with the team. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Aug 16, 2014. When this happens your landline will need to be connected to the hub via the adapter provided in order to make and receive calls. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. The PC had no signal. Do you need a Virgin Media Socket for WIFI? Your TV must have HDMI inputs in order to use the Virgin Media TV service, and for the internet. As to splitting. Options. Thank you for your help. we’ve just moved in to our new house. Use this splitter inside to split the connection instead of the one you bought. OR. Simplistic way will be running cable round the top of the skirting mate. We would like to show you a description here but the site won’t allow us. My problem, like many others is the main phone line is in one room and the hub in another. " The hub is upstairs as previously said. Like the TV cable we have too. You may still need to pay an activation fee, but some deals will offer activation for free. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. I receive my broadband from VirginMedia currently, the white Virgin box is positioned in my daughters bedroom at the front of the house. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. the box should be inside your house. Quicker to call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). It’s important you talk to your provider about how the service will work for you. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. You’ll see an amber light on the front of the TV Box. The SSIDs must be the same and broadcast enabled. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Engineer used 'spare pair' of blue cables for 'new' BT line. We'd like to arrange an engineer to install some new points: - Main entry through garage - Virgin socket for router under stairs - Virgin socket for tv in lounge - Virgin socket for future tv. It has two outputs on the left of the wall box. Sometimes there is no wall box, just a trailing cable. To get the cable removed or reburied, I'll need to get. 2. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). #VirginMedia #VirginMediaQuickStart #V. Choose your package. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. u just run a long cable from the box inside to whatever room u want. I was told that the new property had virgin media services until January 2021 so I wouldn't need an engineer. #4. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. You’ll then be able to use your same old phone to make. You might also need to change it if your current package isn’t available at your new address. - 5109379My Virgin Media App. Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. The Gamer Lounge. Reply. Kind regards,Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. 3. We have three different kits to choose from, depending on what you’re after, and they’re available from just £35 plus £7 p&p. It is one of the largest. I have plugged in my virgin media hub 3 into this connection but just get a green flashing light. Virgin Phone Switchover. Tudor. 24-03-2021 05:06 PM. Hey @759385202, Welcome to the community and thanks for taking the time to post your issue on the forums. You need a small spanner to remove this. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. 2 to your Hitron Find your isolator cable Attach the base to your Hitron. Make sure the Hub is switched on at the back. Good afternoon everyone. Just push to fit Firmly push the end of the cables into the sockets. What type of cable does Virgin Media use? SSL Coax. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Back a step. Reduces the. Don’t plug the power cable into a plug socket yet. Thought I’d save myself some money and switch to Virgin. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. KIDDERMINSTER. Before you move to our fibre landline service as part of this migration, we’ll let you know in writing around three months before the migration takes place in your area. You can test they’re secure by checking they don. Choose the best spot for your wifi hub. If you still need your telephone wall sockets to work after the switchover, VM can send a technician (free of charge) who will link the telephone wall socket to TEL1 on the back of. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. I also have this other dual cable going to the Smart Hub. Quite often though, VM does do switchovers for individual customers as an alternative to fixing a fault on a traditional landline connection (though availability to do this may vary by area). You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). If you want to extend the cable from your Virgin Media hub, you will find that SSL coax. 2. Very Insightful Person. All you need to do is contact Virgin Media and explain what the issue is. 4 Kudos. Security matters. Since my landline switched over and now plugs into my router, those calling me have mentioned that the ringtone now sounds like an international call with a long ring rather than the traditional British ‘ring ring’. easy install. This still leaves me with a couple of important concerns. Plug the cables into the hub. KIDDERMINSTER. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Posts. If they do come on, then again its a white cable/plug in issue. The quickest way is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. . Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. You can discuss the preferred layout with the VM technician. This will allow a RJ11 socket at the telephone. 1 Attach the base 1. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. I can drill holes in the walls without having to even ask permission, redecorate as I like, it's basically my own place except I need to get approval (which is granted by default) for things like installing a shower since that required electrical work. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The steps that the Virgin. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. From April 2023 that will change, Ofcom said today. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. As mentioned by Adduxi, the moving of your wall socket, does come at a one-time cost of £25, which is applied to the next bill after the visit. Not had any success calling. . Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. can test they’re secure by checking they don’t move when pulled gently. Requesting CM IP address - Home Move. Teki, Mar 28, 2020. House move is a shambles in QuickStart, set up and connections Wednesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections Wednesday; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections WednesdayFollow these simple installation steps for your Virgin Media home phone set up. But this is provided you already have an undamaged Virgin Media socket. We would like to show you a description here but the site won’t allow us. in Networking and WiFi 16 minutes ago; Hub 3 Base LED keep flashing Green light on initial install in QuickStart, set up and connections yesterday; Virgin media installation in QuickStart, set up and connections yesterday; Installed 1g hub5 2day upload is shocking. All the sockets are put in for you if they do not exist already e. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. TV box - 15 mins. . by eddie778 • Just joined. 8 March 2011 at 8:29AM. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. If you look into the back of your Hub, you'll see a port. See where this Helpful Answer was posted. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Connect a pair into pins A & B. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. We appreciate you reaching out to us for this query. Account - Mobile. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Estonia and the Netherlands have already switched. 95 – £ 59. A great way to check your WiFi Pod’s (white) health, signal strength, and download speeds is with the Virgin Media Connect app. And a bonus, I am sure the picture quality and colour on my Smart TV is better and sharper now with the new. This follows on from an appointment made for last week. I've gone for Veetop Flat Ethernet Cables 1. Quickstart is the quickest and easiest way to setup our services. It is a RJ11 connector on the TEL1 phone socket on the hub. I'm a Very Insightful Person, I'm here to share knowledge. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hi Swifty-one, welcome back to the community. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. All the wall sockets I can see are for BT. u just run a long cable from the box inside to whatever room u want. The Passphrases of the SSIDs must match. QuickStart, set up and connections. My Virgin Media App. SpeedNeighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago; Access denied on router in Networking and WiFi 3 hours ago; Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoPlugging your virgin media router into an extension lead is fine. Your service provider will be able to move the master phone socket for you and will share the price with you to move the socket within 2 days of the order being placed. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Virgin Media have used the Openreach socket to provide telephone services. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge 4. . Connect the end of the 1. Plug into the Virgin Media wall socket. on 12-10-2022 15:38. The box needs to move from my living room to under the stairs. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. properly. The line is a cable which comes from outside near the pavement and goes all the way up under the roof, where the internet box is. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. ahhh the rubbish that is CS - you could try this. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover.